Shipping and returns

All shipping prices include VAT and are expressed in € (Euro).

For the delivery costs will be applied a € 5.00 flat rate.
Arbatus Editrice will ship within 48 hours from receipt of order; please note that, in the case of payment by bank transfer, the order will be processed once verified the crediting of the amount of the order. Arbatus Editrice will deliver by means of specialized carriers (GLS Executive, Poste Italiane).

We ship in track mode in 20 European countries: Italy, Austria, Belgium, Czech Republic, Estonia, France, Germany, Great Britain, Greece, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia , Spain, Hungary.

The delivery will take place without prior appointment within 24/48 hours of shipment and will be made by express courier at a time between 8.00 am and 7.00 pm from Monday to Friday. At the time of delivery, the presence of the Customer or of a trusted person is required to check that the packaging is intact and that the products received correspond to what is indicated on the order.

At the time of shipment is sent an email with all the information to be able to follow the order delivery status.

In case of visible defects, such as incorrect quantities and / or incorrect product and non-integrity of the packaging, the Customer or the person in charge of his trust will have to report on the transport document and contact Arbatus Editrice at the link “Contacts” within and no later than 7 (seven) days from Delivery.